Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard delivery timeframe for my furniture order?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes between 3 to 7 business days for metropolitan areas and up to 12 business days for regional locations.
Do you offer a warranty on Lifely products?
Yes, all Lifely furniture comes with a standard 12-month warranty covering manufacturing defects and hardware. We stand by the quality of our craftsmanship to ensure your peace of mind.
What is your return policy if I change my mind?
We offer a 30-day change-of-mind return policy. To be eligible, items must be unassembled, in their original packaging, and in a resalable condition. Please note that return shipping costs apply.
Do I need to assemble the furniture myself?
Most of our items are designed for easy home assembly to keep shipping costs low. Each product includes a comprehensive step-by-step instruction manual and all necessary hardware.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and ZipPay.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to our courier partner's portal to monitor your delivery in real-time.